Frequently Asked Questions
Everything you need to know about your gear, orders, and our winter sports community.
How long does shipping take for snowboards and gear?
Standard ground shipping typically takes 3-5 business days. We also offer express shipping options at checkout if you need your gear before your next trip to the mountains.
What is your return policy for worn outerwear?
We offer a 30-day return policy for items in new, unused condition with tags attached. Once an item has been used on the slopes, it is no longer eligible for return unless there is a manufacturing defect.
Do Burton snowboards come with a warranty?
Yes, most of our snowboards and bindings come with a 3-year warranty from the date of purchase against manufacturer defects. Specific lifetime warranties apply to our 'The Channel' mounting system.
How do I know which snowboard size is right for me?
Snowboard sizing depends on your weight, boot size, and riding style. Please refer to the size chart on each product page or use our 'Board Finder' tool to get a personalized recommendation.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options like Klarna or Affirm to help you spread the cost of your gear.
Are your jackets and pants waterproof?
Yes, our outerwear features varying levels of waterproof ratings, including GORE-TEX technology in our [ak] line, designed to keep you dry in the harshest alpine conditions.